Refund policy

Refund Policy

Our Promise to You

At BEVEROCK, we want you to shop with complete confidence. We stand behind the quality of our products, and if something isn't right with your order, we'll make it right.

30-Day Returns

• You have 30 days from the date of delivery to request a return.

• Products must be unopened, unused, and in their original packaging. Because our products are ingestible supplements, health and safety regulations don't allow us to resell opened items — thank you for your understanding.

• Original shipping fees are non-refundable, except when the return is due to our error.

Damaged, Defective, or Wrong Items

• If your order arrives damaged, defective, or incorrect, email us within 14 days at info@beverock.com with your order number and a photo of the issue.

• We'll arrange a replacement or a full refund right away at no cost to you — including return shipping when the mistake is ours.

How to Start a Return

1. Email info@beverock.com with your order number and reason for the return.

2. We'll reply within 24 hours with instructions.

3. Ship your unopened products to: BEVEROCK Returns, 3450 Saint Denis St, #617, Montreal, Quebec H2X 3L3, Canada.

4. Please use a trackable shipping service. For change-of-mind returns, return shipping is the customer's responsibility.

Refunds

• Once we receive and inspect your return, we'll email you to confirm.

• Approved refunds are issued to your original payment method within 5–10 business days.

• If your refund hasn't appeared after 10 business days, check with your bank or card issuer first — then contact us and we'll help.

Exchanges

• Need a different product instead? Email us at info@beverock.com and we'll arrange an exchange.

Questions?

Email us anytime at info@beverock.com — we usually reply within 24 hours.